Frequently Asked Questions
Check out some common question we get asked a lot. If you don't see your question here, we would be happy to answer it in person. Click on the contact us link in the menu to call us directly.
A. Simply stated, PPS is a the easiest to use, most comprehensive patient financing system in healthcare today. This can be used by all provider types, from the “one-man show” and in private practice all way up to a hospital-type setting with hundreds of providers. Our web-based system allows you three options to get paid by your patients in. Get your money up front or get paid over time. Many providers choose to get their money up front with a simple application done online. Providers get paid in 2 to 3 business days. Some providers want to create payment plans for their patients that require no credit check. In this case, it enables providers’ offices to create, manage, and control recurring payment plans for their patients.
A: Auto-Pay goes by many names, including direct debit, EFT, ACH, Direct Payment, automatic bill payment, automatic debit, auto debit and electronic bill payment. The auto-pay process allows for funds to be withdrawn from your patient’s credit card, or debit card at a pre-scheduled date and deposited directly into your (the providers) bank account.
A: There are several reasons. First, we offer pre-funding, where the doctor gets paid all up front. Secondly, we offer two versions of payment plans which is financing with no credit check. We like to think that we are an auto-pay on “Steroids.” What makes PPS unique, besides the multitude of special features, is that for our Diamond and Platinum Level Members, we follow-up and manage the missed or declined payments for the providers office. Our team of highly trained support agents ensures a much higher rate of collections (up to 98%) than most offices are able to achieve in-house. Using our system saves the business owner time, money and reduces errors common with manual processes.
A simple lesson we (I’m a chiropractor) learned a long time ago, is that if payment plans are not followed up by staff on a regular basis, your collections percentages go down the toilet. We spoke with many providers that have collections between 50 and 60% using traditional automatic debit programs. The reality is that many cards become lost or stolen or have insufficient funds. Many cards actually expire during the time of the payment plan. If the patient doesn’t like you sometimes they will cancel the card. We like to think that we’re making lots of money and we’re offering good service to our patients, but if we are not getting paid for our services, we ultimately pay the price in our collections percentage. When we do the follow-up your collections percentages skyrocket and most importantly take that burden off your staff.
A: Healthcare is a lot different than it used to be. Deductibles are increasing, coinsurance is increasing, and many patients don’t have coverage at all. We all got into a healthcare to help people. By the same token, it’s much more competitive as a provider nowadays too. Because your patients are demanding that affordable options are available to pay for care, if you don't provide the service with flexible payment terms, your competitors will. Patient Payment Solutions makes it easy to create and manage automated recurring payment plans that save you time and reduce billing expenses. Its win-win for both you and your patients.
A: We offer three levels of membership to meet your needs:
Diamond membership cost $99/month and 8% of collections from payment plans. This allows you to get paid upfront for your services and create payment plans for patients with all the follow-up done by us. This way you never have to say no to patient again who would otherwise be unable to afford care.
Platinum Membership costs $49/month and 8% of collections and allows full access to our web-based virtual terminal for creating and automating patient payments with all of the tools you need to “get paid for and what you do.”
Gold Membership costs $49/month and allows full access to our web-based virtual terminal for creating and automating patient payments with all of the tools you need to get paid. The provider is responsible for doing all the follow-up for these patients.
The cost of our system is more than offset by the increased revenue you will generate by the additional new patients you will convert into paying customers. All our fees are also easily passed on to the patient and they will be thanking you for providing an affordable option to pay for care.
A: All payments are automatically debited (withdrawn) from the client’s account via an electronic funds transfer (EFT). Patient’s payments are deposited directly into your bank account, based on a pre-determined schedule.
For our pre-funding, either the patient gets paid directly or the doctor is paid directly.
A: No. PPS is a web-based service, which means there is no software to download or upgrade. You are able to use our virtual terminal 24/7 from any computer or device with internet access. WOW- how simple is that!
A. A virtual terminal is a secure web-based interface that allows a merchant to process credit/debit card, from any device that has an Internet connection.
A: Yes. Your client and business data is fully secured using our PCI, DSS & HIPAA compliant software. All data is encrypted with the highest bank level security technology and stored on secure servers.
A: No. You are able to cancel at any time with no penalties or fees from us. We do work with certain credit card companies that may have an additional contract requirements.
A: Yes. To process payments using our virtual terminal requires a MOTO merchant account. This will not replace or affect the “retail” merchant account that you currently use for one-time transactions using your existing credit card machine.
A: No. Our system is not meant to replace your current retail account. You will continue to process all one-time transactions with your current credit card machine. The PPS virtual terminal is ideal for setting up payment plans, getting pre-funding, and automating recurring payments (auto-pay).
A: All failed transactions are automatically re-run in our system which will often resolve the problem for you. For our Diamond and Platinum Level Members - if the payment continues to remain in default our support staff will contact the client on your behalf to resolve the problem and make arrangements to get the payment schedule back on track.
A: For our Diamond and Platinum Members - If our initial “soft collections” procedures fail to resolve the issue in a timely manner, then you will be notified and be able to submit the patient to “hard collections”. You are ultimately in control of how far we pursue payment and we are in communications with your office as we proceed. Should you decide that “hard collections” are necessary, then the account will be submitted to a professional independent outside collections agency that we have partnered with (additional fees would be assessed to the patient directly)
A. In an effort to save you time we designed the PPS Virtual Terminal to be as user-friendly, simple to use, and automated as possible. Creating payment plans for your patient’s takes just minutes using our virtual terminal. Simply, print off the payment plan agreement, have the client sign and the rest is on auto-pilot.
For those choosing the Diamond or Platinum Level Membership our team will even oversee and resolve any missed payments for you to ensure that you get paid!
A: Our virtual terminal has robust reporting features that allow you to monitor your existing payment plans and evaluate and project your cash flow.
A: Business owners have the ability to cancel or modify payment plans as needed. Sometimes patients would like to pay off their balance early or perhaps they have a temporary financial hardship and want to reduce or forego a payment for a week or two. No problem… you can do that. Ultimately, the business owner has full control over the terms of the payment plans. You are able to make any changes to the payment plans that you choose, including payment amount, transaction dates, balance owed, etc.
A: Yes. For patients who have existing accounts receivable balances with your business this can be an excellent option to avoid writing off bad-debt or having to resort to a collections agency. Simply set up a payment plan using the PPS virtual terminal, have the client sign the payment plan agreement and watch your rate of collections soar.